Frequently Asked Questions — 987ph

The minimum age to register and play at 987ph is 21 years old. This is in accordance with Philippine gaming regulations and PAGCOR guidelines. We conduct age verification during registration and as part of our KYC (Know Your Customer) process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC, log in to your 987ph account and go to the Verification section. You'll need to upload a clear photo of a valid Philippine government-issued ID (SSS, UMID, PhilHealth, Passport, Driver's License, or Voter's ID) and a selfie holding the ID. Verification is typically completed within 24 hours. Verified accounts also enjoy higher withdrawal limits.

Go to the 987ph Login page and click "Forgot Password." Enter the email address or mobile number linked to your account. You'll receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. If you're still having trouble, contact our 24/7 support team via live chat and they'll assist you right away.

No. Each player is allowed only one 987ph account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any winnings being forfeited. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the issue.

987ph accepts the following payment methods for Filipino players: GCash, PayMaya / Maya, bank transfer via major Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit cards. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on 987ph.

The minimum deposit at 987ph is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary depending on your bank. There is no maximum deposit limit for standard accounts, though higher deposits may require additional verification for security purposes. All deposit amounts are in Philippine Peso.

GCash and Maya deposits are processed instantly — your 987ph balance is updated in real time as soon as the transaction is confirmed. Bank transfers typically take 15 minutes to 2 hours depending on your bank and the time of day. If your deposit hasn't reflected after 2 hours, please contact our support team with your transaction reference number.

987ph does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment providers are outside of 987ph's control.

To withdraw, log in to your 987ph account and go to the Cashier section. Select Withdraw, choose your preferred method (GCash, Maya, or bank transfer), enter the amount, and confirm. Your account must be KYC-verified before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at 987ph are as follows: GCash and Maya withdrawals are typically processed within 1–3 hours. Bank transfers take 1–3 business days depending on your bank. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. All withdrawal requests are reviewed by our finance team before processing.

The minimum withdrawal amount at 987ph is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be processed in batches for security purposes. If you have questions about a specific withdrawal amount, contact our support team.

Common reasons for a delayed withdrawal include: your account KYC verification is still pending; the withdrawal amount exceeds your current verified limit; there is an active bonus with wagering requirements still attached to your balance; or additional security checks are required for large amounts. If your withdrawal has been pending for more than 24 hours, please contact our 24/7 support team via live chat with your transaction ID.

987ph offers a wide variety of games for Filipino players including Slots, Bingo, Aviator, Happy Fishing, live dealer table games, sports betting, and more. Our game library is regularly updated with new titles from top providers. Visit the 987ph Casino page for the full game catalog.

Yes. All games at 987ph use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our RNG systems are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, providing full transparency. 987ph is committed to fair play for every Filipino player on the platform.

Absolutely. 987ph is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is compatible with both Android and iOS devices. Simply visit 987ph.vip on your phone's browser, log in, and start playing. The mobile experience is smooth, fast, and includes the full game library available on desktop.

Aviator is a crash-style game where a multiplier increases from 1x upward as a plane flies across the screen. Your goal is to cash out before the plane flies away. The longer you wait, the higher the multiplier — but if the plane flies away before you cash out, you lose your bet. It's a fast-paced, skill-influenced game that's hugely popular with Filipino players. You can place up to two bets simultaneously per round.

987ph offers a generous welcome bonus for new Filipino players upon making their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All bonuses come with wagering requirements that must be met before winnings from bonus funds can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirements are fulfilled, the bonus converts to real cash that is fully withdrawable. You can track your wagering progress in the Bonuses section of your 987ph account dashboard.

Log in to your 987ph account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when lowered. Increases to existing limits require a 24-hour cooling period to prevent impulsive decisions. We strongly encourage all players to use these tools proactively.

If you feel you need a break from gambling, 987ph offers self-exclusion periods of 6 months, 1 year, 3 years, or permanently. To apply, contact our 24/7 support team via live chat and request self-exclusion. Your account will be suspended immediately and you will not receive any promotional communications during the exclusion period. We take self-exclusion requests very seriously and process them without delay. Visit our Responsible Gaming page for more information.

Gambling is addictive. Know when to stop.

If you're concerned about your gambling habits, please don't wait — reach out for help immediately. You can contact our 24/7 support team to activate self-exclusion or cooling-off tools. We also encourage you to speak with a trusted friend, family member, or professional counselor. Our Responsible Gaming page has a self-assessment checklist and detailed guidance on recognizing problem gambling and getting support.